Delivery & Returns Page
Shipping + Delivery

Shipping Information

As a multi-channel retailer, we appreciate how important it is to get your order delivered to you as soon as possible.

We ship worldwide. Please allow 1-2 business day for orders to be processed.

All our deliveries are handled by DHL.

Reliability is key, which is why we use a signed-for delivery service.

Please make sure you or someone you know will be present either at a home or work address to accept your delivery.

Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

Delivery to United Arab Emirates

Delivery to GCC Countries

Delivery to Rest of the world

FREQUENTLY ASKED DELIVERY QUESTIONS

  • Do I have to pay customs and import charges

    • All prices on THE-PRIVATE-LABEL include duties and taxes, however your order may be subject to a delivery fee, depending on the option you select

      In order to assist customers, in Australia, Bahrain, Canada, Japan, Kuwait, Saudi Arabia, Singapore, Switzerland and USA ,items are shipped on a DDP (delivery duty paid) basis and all prices shown include the relevant import taxes and duties (where the individual product or total order value is over the relevant country duty threshold). However, you have the option to opt out and pay these charges on delivery. If you are shipping to South Korea, all prices shown on product and listing pages exclude duty and/or tax, however, customers can opt to pre-pay taxes and duties by checking the 'Pre-pay your duty and tax' tick box.

      From 1 July 2018, 10% goods and service tax (GST) will be levied by the Australian government on orders under AUD $1,000. For a limited time, we are pleased to pay this on your behalf.

      For all shipping destinations, duty is clearly itemised in your shopping bag and throughout the checkout process. Customers can opt out of paying duty by unticking the 'Pre-pay your duty and tax' box at checkout. If you opt out of paying duty up front, it is your responsibility to pay any applicable charges on delivery.

      If you decide to opt out, the shipping company will contact you by telephone once your items are in customs to let you know the cost. This may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don't choose to pay the import taxes we reserve the right to charge any additional costs incurred by THE-PRIVATE-LABEL to you. Delivery outside of the EU and to the above listed countries may be subject to local import taxes, which are your responsibility where they apply.

      Please note, duty is applied as a flat-rate percentage of total item value for all products. If you believe that you have been overcharged for duty please contact Customer Care on +971 52 572 0619 or email customercare@the-private-label.com and we will be happy to investigate the position and refund any difference as appropriate.

      If you are shipping to the US, Customs Duty has been pre-paid for you by THE-PRIVATE-LABEL with no additional charges on delivery. Local sales tax will be charged on all orders at checkout in selected states where applicable. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by THE-PRIVATE-LABEL and pay use tax on those purchases unless exempt under local State law.

  • Do you deliver to PO Box addresses

    • No, we do not deliver to PO Box addresses. If you enter a PO Box address in Bahrain, Cyprus, Egypt, Jordan, Kuwait, Lebanon, Oman, Saudi Arabia, Turkey, United Arab Emirates or Yemen, you will be required to provide a valid telephone number. When your delivery arrives in the relevant country, our courier, DHL, will contact you to obtain a physical address for delivery.

  • Do I have to sign for delivery

    • As THE-PRIVATE-LABEL purchases may be delivered to addresses other than the billing address given by the cardholder, for example as with the case of a gift being purchased and addressed to a friend, as a security precaution, an email and a copy of the invoice will be sent to the cardholder's registered email address and home address, and we will require a signature upon delivery for all goods shipped.