Returns + Exchange

RETURNS WITHIN UAE & INTERNATIONAL

  1. Please visit our Returns Hub and follow the on-screen instructions. Ensure you input your 5-6 digit order number and the email address you used when placing your order.
  2. Once your return has arrived at our warehouse, our team will then check that the items are in their original condition*. This process typically takes 7-14 business days.
  3. Once your return is accepted, a refund will be issued. Funds can take 5-10 business days to appear in the account of your original payment method.
  4. You will be informed of your refund via email confirmation.

*Please note that if your item does not pass our checks, you will be notified via email and it will be sent back to you at your cost. Take a look at our Terms of sale for more details.

**If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us at Customer Care on +971 52 572 0619 or email [email protected].

RETURN SHIPPING CHARGES

Returning an item may incur a charge. Select your shipping destination to display the applicable cost.

RETURNS & EXCHANGE POLICY

Please read our return policy carefully to ensure you can proceed with your request as quick as possible.

All returns should be sent back to us in their original packaging provided.

You have 14 days from receipt of order to request your returns number. You will receive your returns number by email. Unsuitable items must then be returned within 14 days of receiving your returns number.

Return outside the 14-day window may be accepted at our discretion.

To ensure your return is covered by our returns policy and does not encounter a delay, items must be returned using the original packaging provided and from the same country to which they were delivered. Items returned from a different country may incur additional charges or be delayed by customs. You can return using any secure means but we may not accept liability.

If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. You can also choose to receive your refund as a THE-PRIVATE-LABEL credit, which will enable you to purchase a replacement item quickly and seamlessly.

The item(s) should be returned unworn and in perfect condition, with all THE-PRIVATE-LABEL and designer garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact Customer Care immediately.

Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.

If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team

Swimwear and Accessories (Earring & Necklace) - Due to covid -19 regulations and the nature of the product, we cannot offer returns for hygiene and safety reason.

Sale items - We can only refund returned sale items by store credit for use on our online store.